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Digital Customer Experience (CX)

Develop Interactive & Engaging Systems
Digital Customer Experience
We create a user experience where your customer extracts value while your organization captures profit

Digital Customer Experience Services

Digital Customer Experience
Growth & Value Creation
We analyze your customer and employee pain points and create the best digital experience of your service portfolio matched to the user preferences and perceptions of value.
Digital Customer Experience
User Journey Ideation
We analyze your user’s every touchpoint and create a seamless journey map & application flow that can address their queries quickly and make upstream & downstream interactions easier.
Digital Customer Experience
User Behaviour Heatmaps
We visualize & quantify your users’ behaviors, identify buying patterns, investigate the co-relation among variables and help you create a better user acquisition and retention plan.
Digital Customer Experience
Touchpoint Modernization & Gamification
We identify your user touchpoints across the website, e-marketplace, Mapp, kiosk, digital communications & online communities and modernize them with positive reinforcement.
Digital Customer Experience
Segment based Personalization
We segment your users based on demographics, psychographics, & transaction history, then personalize the interface, features, and recommendations according to their needs & interests.
Digital Customer Experience
Omnichannel Experience
We break silos in your UX and create a single customer journey across all touchpoints – web, mobile, tablet, chatbots, community portals, push notifications, communications & service loops.
Digital Customer Experience
Employee Experience
We enhance your employee satisfaction, productivity, performance, and engagement experience with your brand, customers, partners, and suppliers by shaping their digital journey.
Digital Customer Experience
Social Commerce Platform
We help you adopt a Content, Community & Commerce business model by building e-marketplace aggregators, digital communities, social networks, and interactive shopping experiences.
Digital Customer Experience
Customer Loyalty & Advocacy Platform
We strengthen your user retention strategy by developing digital platforms that can track & manage loyalty programs, coupons, and promotional & seasonal campaigns.
Digital Customer Experience
User Recommendation Engine
We develop product AI-driven recommendation engines that analyze your user behavior patterns, give personalized buying suggestions and promote your related products & services.

Pillars of Customer Experience

Digital Customer Experience

Understand your Market & Product Value

Digital Customer Experience

Analyze Competitors Landscape

Digital Customer Experience

Conduct User Research & Gather Data

Digital Customer Experience

Empathize & Prototype with Design Thinking

Digital Customer Experience

Apply The Hook Model for Growth

CX FAQs & Our Responses

I have an idea & use case, nothing else! How do you start creating the customer’s lovable Design & Experience?

Our UX team starts with a detailed business model discovery session with you, followed by identifying a focus user group who becomes consumers of your idea to initiate the Design Thinking process. We empathize with your users, define pain points, storyboard with an inclusive approach, prototype to test the hypothesis, and break down the solution into deliverable design sprints. We strongly believe design never stops! So we maintain a constant user feedback loop and make your product lovable & stand out in the market.

My customers liked my product features but gave negative feedback about the visuals, flow & experience. How do you fix that?

We conduct a Design Audit on your product user flow, design language, visuals, feature spread & usage through user interviews, stakeholder discussion, and heatmap analysis. Based on the Design Audit report, we start restructuring the product flow, optimizing the user journey, creating seamless navigation, decluttering functionality, and improving the user value proposition in every iteration & product release.

Software Development Partner You Need

Digital Customer Experience

The Lean Startups

Innovation, newness, and investor attraction are the Startup foundations. With you, we act as a lean technology partner and integrate design thinking principles + cloud APIs + web frameworks with custom development to rapidly deliver user-lovable & monetizable MVPs.

Digital Customer Experience

Small & Mid-size Enterprises (SME)

New customer acquisition, operations optimizations, and seamless business transactions would be your destination. We help you in this journey by creating user-engaging solutions with 99.99% availability, in-built workflow automation & self-service capabilities.

Digital Customer Experience

The Big Enterprises

Integrating business processes, subsidiaries, customers, and suppliers to create a cloud-based intranet & single source of truth systems could be your focus area. We provide design & product engineering teams at scale to translate your vision into reality.

Featured Insights

Digital Customer Experience

TECHNOLOGY

5 Biggest Trends In Custom Application Development

The role of custom applications in business is constantly evolving. As new technologies and approaches enter the market, how these applications can improve business performance is constantly changing. In custom application development, the focus lies on developing software that perfectly meets an organization’s specific needs rather than investing in an off-the-shelf software solution. This is […]

6 minutes read | Jan 11, 2023

Digital Customer Experience

TECHNOLOGY

5 Key DevOps Practices 2023: Transforming the Way Delivery Teams Operate Client

According to the State-of-the-Art report by WebTeam, 71% of mid-level organizations and 35% of small firms have already adopted DevOps. As digital businesses these days bank on speed, DevOps is helping enterprises increase product quality and reduce glitches while coping with faster releases. Tech giants like Amazon, Walmart, and Netflix have already embraced DevOps practices […]

4 minutes read | Jan 18, 2023

Digital Customer Experience

TECHNOLOGY

A Guide to DevOps Infrastructure as a Service and Why It Is the Future of Software Development

DevOps Infrastructure as a Service (IaaS) is a cloud-based delivery model for deploying, managing, and monitoring software applications. It provides an infrastructure in the cloud that can be used to support software development and software deployment. DevOps IaaS aims to automate applications’ developing, testing, deploying and operating. How DevOps Infrastructure as a Service is Disrupting […]

6 minutes read | Dec 28, 2022

Our Technology Stack

Digital Customer Experience
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Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience
Digital Customer Experience

Why Choose Us?

Simplified digital ecosystems

More engaged customers

User-centric design approach

Define value in every touchpoint

Onboarding to support cycle made easy

Design things before the schedule

Get In Touch

Let’s create something awesome together.

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